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Documented scope and limits; unverified dimensions remain unknown.
Requirement	Zoho CRM	Pipedrive
Pricing	From €20/mo per user Compare all 5 plans	From €168/yr per user Compare all 4 plans
Who it is for	Sales CRM covering leads, deals, workflows and reports, with a free edition for up to three users. Verified Oct 11, 2026 · Zoho CRM pricing page, rendered in euros	Sales CRM for managing leads, deals, contacts and calendar events in pipelines. Verified Oct 11, 2026 · Pipedrive pricing page (euros, annual view) with add-ons and VAT note
Coverage limits	Free stores up to 5,000 records (10 MB) and Standard up to 100,000 records (200 MB). Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits	At the leads-and-deals limit, deals created by automations, LeadBooster, the API or imports go to a waitlist instead of the account. Manual additions are blocked until space is freed, a top-up is bought or the plan is upgraded; automatically created leads are discarded. Verified Oct 11, 2026 · Pipedrive knowledge base: usage limits per plan
Seats	Free edition: up to 3 users. Verified Oct 11, 2026 · Zoho CRM: official product and plan documentation	Every plan is priced per seat. Verified Oct 11, 2026 · Pipedrive pricing page (euros, annual view) with add-ons and VAT note
Minimum seats	Not verified	Not verified
Record limits	Extra file storage: €4.60 a month per 5 GB on paid editions, Extra data storage: €4 per 100 MB on Professional and above The billing period for extra data storage is not stated; accounts above 200 users pay €2 per 100 MB. Standard to Enterprise include 1 GB of file storage per organization and Ultimate 5 GB, plus storage per user licence. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits Free 5,000 records Standard 100,000 records Professional 10 GB of data storage, about 5 million records. Enterprise 10 GB of data storage, about 5 million records. Ultimate 10 GB of data storage, about 5 million records.	Contacts have no usage limit. Contact-sync providers such as Google Contacts may impose their own limits. Verified Oct 11, 2026 · Pipedrive knowledge base: usage limits per plan Lite 2,500 leads and deals per seat Growth 5,000 leads and deals per seat Premium 15,000 leads and deals per seat Ultimate 20,000 leads and deals per seat
Pipelines	Multiple pipelines start at Standard; Free does not include them. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits	Lite Pipeline management is included from Lite.
Roles and permissions	Profiles and roles in every edition, Field-level security from Professional, Data sharing rules: 15 per module on Enterprise and 100 on Ultimate Team-user licences give non-sales staff only partial access to CRM data outside their own team modules. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits	Premium 15 custom permission sets and 15 custom visibility groups per company. Ultimate 25 custom permission sets and 25 custom visibility groups per company.
Automation limits	Workflow rules in every edition, including Free; Automation email notifications a day: Free 50 per user licence (at most 150); Standard: 100 per licence (at most 5,000); Professional: 200 per licence (at most 10,000); Enterprise: 500 per licence (at most 25,000); Ultimate: 1,000 per licence (at most 50,000) For email notifications the per-licence or daily figure applies, whichever is lower. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits Professional 3 active Blueprints Enterprise 50 active Blueprints Ultimate 100 active Blueprints	Each automation path allows 10 actions and 10 delay steps (3 delays on Growth) and runs for at most 90 days. Verified Oct 11, 2026 · Pipedrive knowledge base: usage limits per plan Growth 50 automations per company Premium 150 automations per company Ultimate 250 automations per company
Calling, SMS and email charges	Standard Built-in calling to make, receive and log sales calls is listed from Standard.	Not verified
Required add-ons	Team-user licences have limited permissions and separate purchase terms. Verified Oct 11, 2026 · Zoho CRM: official product and plan documentation	LeadBooster from €32.50, Projects from €16, Campaigns from €13.33, Web Visitors from €41, Smart Docs from €32.50 Starting prices only; the billing period and unit are not stated. Premium already lists LeadBooster lead generation and routing. Verified Oct 11, 2026 · Pipedrive pricing page (euros, annual view) with add-ons and VAT note
Integrations	Telephony and PBX integrations include Ring.io, Amazon Connect, Zoho PhoneBridge and 106 others; the Free column lists none. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits Free 5,000 API credits a day per organization Standard 100,000 API credits a day per organization Professional 500,000 API credits a day per organization Enterprise 1,000,000 API credits a day per organization Ultimate Unlimited API credits a day per organization (2,000 per user licence).	More than 500 app integrations, including Zapier, Zoom and Lemlist. Verified Oct 11, 2026 · Pipedrive pricing page (euros, annual view) with add-ons and VAT note Growth 1 synced email account per user Premium 3 synced email accounts per user Ultimate 5 synced email accounts per user
Coverage note	For accounts with 1 to 200 users. Month-to-month billing per user. Local taxes such as VAT or GST are added. Zoho says there is no binding contract; plans can be changed at any time.	Leads and deals are counted together; no company can exceed 300,000.