Zoho CRM

What Zoho CRM does

Zoho CRM manages leads and deals, with workflows and reports. A Free edition covers up to three users, and four paid editions (Standard, Professional, Enterprise and Ultimate) add automation, customization and higher limits. Team-user licences give non-sales staff partial access outside their own team modules.

What you pay

The euro pricing shows two prices per user. Billed annually, Standard is €14, Professional €23, Enterprise €40 and Ultimate €52 a user a month; billed monthly they are €20, €35, €50 and €65. One Standard user on annual billing costs €168 a year (€14 × 12). Five Professional users cost €1,380 a year on annual billing (5 × €23 × 12) or €175 a month on monthly billing (5 × €35).

Local taxes such as VAT are added to these prices. Zoho describes the service as pay-as-you-go, monthly or yearly, with no binding contract.

Limits that change the choice

Data storage is the clearest gate. Free holds 5,000 records (10 MB) and Standard 100,000 records (200 MB); Professional and above get 10 GB, about 5 million records, for accounts of up to 200 users. Multiple pipelines start at Standard. Workflow rules exist in every edition, but Blueprints, Zoho's guided sales processes, start at Professional with 3 active, rising to 50 on Enterprise and 100 on Ultimate.

Permissions rise in the same steps. Roles exist in every edition, field-level security starts at Professional, and data sharing rules start at Enterprise with 15 rules per module. API use is metered in credits: 5,000 a day on Free, 100,000 on Standard and 500,000 on Professional.

Extra charges

Extra file storage costs €4.60 a month per 5 GB on paid editions, and extra data storage €4 per 100 MB on Professional and above. Team-user licences are bought from the Add-ons page of the Zoho Store, but the pricing page gives no price. Standard lists built-in calling without stating call rates.

What the documentation leaves open

The edition comparison that holds most of these limits says it was last updated on June 4, 2022, although its prices match the current pricing page. The pages do not state a minimum number of users, team-user prices or calling rates.

When to compare alternatives

Compare HubSpot CRM if two free users are enough and you may later add its paid sales hub. Compare Pipedrive if you want leads, deals and automations capped per seat in one current usage table, and do not need a free tier.

Before you buy

Estimate records as well as users: more than 100,000 records means Professional or above. In a trial of a paid edition, build one Blueprint and one sharing rule, and check whether team-user licences can cover staff who only need to view and comment on deals.