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Documented scope and limits; unverified dimensions remain unknown.
Requirement	Freshsales	Zoho CRM
Pricing	From $108/yr per user Compare all 3 plans	From €20/mo per user Compare all 5 plans
Who it is for	Sales CRM with a kanban deal view, contact lifecycle stages and built-in chat, email and phone from the Growth plan. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Sales CRM covering leads, deals, workflows and reports, with a free edition for up to three users. Verified Oct 11, 2026 · Zoho CRM pricing page, rendered in euros
Coverage limits	Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Free stores up to 5,000 records (10 MB) and Standard up to 100,000 records (200 MB). Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits
Seats	Paid pricing is per user. Verified Oct 11, 2026 · Freshsales: official product and plan documentation	Free edition: up to 3 users. Verified Oct 11, 2026 · Zoho CRM: official product and plan documentation
Minimum seats	Not verified	Not verified
Record limits	Not verified	Extra file storage: €4.60 a month per 5 GB on paid editions, Extra data storage: €4 per 100 MB on Professional and above The billing period for extra data storage is not stated; accounts above 200 users pay €2 per 100 MB. Standard to Enterprise include 1 GB of file storage per organization and Ultimate 5 GB, plus storage per user licence. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits Free 5,000 records Standard 100,000 records Professional 10 GB of data storage, about 5 million records. Enterprise 10 GB of data storage, about 5 million records. Ultimate 10 GB of data storage, about 5 million records.
Pipelines	Growth Growth includes a kanban view.	Multiple pipelines start at Standard; Free does not include them. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits
Roles and permissions	Enterprise Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.	Profiles and roles in every edition, Field-level security from Professional, Data sharing rules: 15 per module on Enterprise and 100 on Ultimate Team-user licences give non-sales staff only partial access to CRM data outside their own team modules. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits
Automation limits	Growth Growth lists basic workflows. Pro Pro adds sales sequences, contact scoring and territory management.	Workflow rules in every edition, including Free; Automation email notifications a day: Free 50 per user licence (at most 150); Standard: 100 per licence (at most 5,000); Professional: 200 per licence (at most 10,000); Enterprise: 500 per licence (at most 25,000); Ultimate: 1,000 per licence (at most 50,000) For email notifications the per-licence or daily figure applies, whichever is lower. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits Professional 3 active Blueprints Enterprise 50 active Blueprints Ultimate 100 active Blueprints
Calling, SMS and email charges	Not verified	Standard Built-in calling to make, receive and log sales calls is listed from Standard.
Required add-ons	Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions Listed as available add-ons on every plan. A bot session is any unique end-user interaction with a bot; on chat, all of a day's interactions count as one session lasting up to 24 hours. Purchased sessions expire with the payment cycle. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Team-user licences have limited permissions and separate purchase terms. Verified Oct 11, 2026 · Zoho CRM: official product and plan documentation
Integrations	Built-in chat, email and phone tools Verified Oct 11, 2026 · Freshsales: official product and plan documentation	Telephony and PBX integrations include Ring.io, Amazon Connect, Zoho PhoneBridge and 106 others; the Free column lists none. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits Free 5,000 API credits a day per organization Standard 100,000 API credits a day per organization Professional 500,000 API credits a day per organization Enterprise 1,000,000 API credits a day per organization Ultimate Unlimited API credits a day per organization (2,000 per user licence).
Coverage note		For accounts with 1 to 200 users. Month-to-month billing per user. Local taxes such as VAT or GST are added. Zoho says there is no binding contract; plans can be changed at any time.