Freshsales
Sales CRM with a kanban deal view, contact lifecycle stages and built-in chat, email and phone from the Growth plan.
- Verified facts
- 12
- Plans
- 3
- Sources
- 1
- Pricing
- Documented
Overview
What Freshsales does
Freshsales is the sales CRM from Freshworks. Its entry Growth plan lists a kanban deal view, contact lifecycle stages and built-in chat, email and phone.
What you pay
The pricing page shows three per-user plans billed annually: Growth at USD 9, Pro at USD 39 and Enterprise at USD 59 a user a month. A Growth user costs USD 108 a year (USD 9 × 12), and five Pro users cost USD 2,340 a year (5 × USD 39 × 12). A monthly option exists, but its prices are not shown in the annual view of the page. Taxes are not stated. A 21-day trial gives access to the full CRM.
What changes between plans
Growth lists basic workflows. Pro adds sales sequences, contact scoring and territory management. Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.
Add-ons and AI sessions
Two add-ons are offered on every plan: branded documents at USD 19 a user a month and the Freddy AI Agent at USD 49 per 100 sessions. Paid plans include 500 AI agent sessions once per account to try chatbots; after that, sessions must be bought. A session is any unique interaction between an end user and a bot, and on chat all of one user's interactions in a day count as one session. Purchased sessions expire with the payment cycle.
What the documentation leaves open
The pricing page does not list record or contact limits, the number of pipelines per plan, workflow quotas, phone call rates or a minimum seat count, and it shows no free plan. These need confirmation from Freshworks or in a trial account.
When to compare alternatives
Compare Insightly or Zoho CRM if you need record limits in writing before you buy: Insightly lists 100,000 records on Plus, and Zoho states storage per edition. Compare Close if phone work is central and you want call costs stated up front.
Before you buy
Use the 21-day trial to check what the page leaves out: import your contacts, set up the deals you need and build one workflow on the plan you intend to buy. If you will not commit to a year, ask Freshworks for the monthly prices and phone rates in writing.
Plans & prices
Prices as listed by Freshsales, before any tax or fee the pricing page does not state.
Scroll the table sideways for every column.
| Plan | Billed annually | Pipelines | Roles and permissions | Automation limits |
|---|---|---|---|---|
| Growth | $108/yr per user$9/mo equivalent | Growth includes a kanban view. | Not stated | Growth lists basic workflows. |
| Pro | $468/yr per user$39/mo equivalent | Not stated | Not stated | Pro adds sales sequences, contact scoring and territory management. |
| Enterprise | $708/yr per user$59/mo equivalent | Not stated | Enterprise adds field-level permissions, custom modules, a sandbox and audit logs. | Not stated |
Billing notes (3)
- Growth: Billed annually; shown as USD 9 per user a month. VendorClue multiplied by 12. The page also offers monthly billing, but the monthly prices are not shown in its annual view. A 21-day trial gives access to the full CRM.
- Pro: Billed annually; shown as USD 39 per user a month. VendorClue multiplied by 12. The page also offers monthly billing, but the monthly prices are not shown in its annual view. A 21-day trial gives access to the full CRM.
- Enterprise: Billed annually; shown as USD 59 per user a month. VendorClue multiplied by 12. The page also offers monthly billing, but the monthly prices are not shown in its annual view. A 21-day trial gives access to the full CRM.
Freshsales pricing page (annual view) with add-ons and FAQ, checked Oct 11, 2026
Documented facts
Each fact comes from official documentation and shows when it was verified.
Who it is for
Sales CRM with a kanban deal view, contact lifecycle stages and built-in chat, email and phone from the Growth plan.
Coverage limits
Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought.
Seats
Paid pricing is per user.
Required add-ons
Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions
Listed as available add-ons on every plan. A bot session is any unique end-user interaction with a bot; on chat, all of a day's interactions count as one session lasting up to 24 hours. Purchased sessions expire with the payment cycle.
Integrations
Built-in chat, email and phone tools
Not confirmed in our sources
The official pages we reviewed do not state these terms for Freshsales. That does not mean Freshsales lacks them; confirm them before you rely on them.
- Minimum seats
- Record limits
- Calling, SMS and email charges
Sources & methodology
Facts come from the linked documentation. Documentation checks are not hands-on tests, and readable sources can have incomplete coverage.
Discovered an undocumented discrepancy or pricing shift? Submit a correction request.
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Compare documented scope side by side. Different billing units do not establish a cost winner.
