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Documented scope and limits; unverified dimensions remain unknown.
Requirement	Salesforce	Zoho CRM
Pricing	From $25/mo per user Compare all 6 plans	From €20/mo per user Compare all 5 plans
Who it is for	Sales CRM sold in five paid editions, from Starter Suite to Max, each adding AI, automation, integration and customization. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ	Sales CRM covering leads, deals, workflows and reports, with a free edition for up to three users. Verified Oct 11, 2026 · Zoho CRM pricing page, rendered in euros
Coverage limits	Most Salesforce products use annual contracts, and terms vary by agreement with sales. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ	Free stores up to 5,000 records (10 MB) and Standard up to 100,000 records (200 MB). Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits
Seats	Priced per user per month for each user who needs access. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ	Free edition: up to 3 users. Verified Oct 11, 2026 · Zoho CRM: official product and plan documentation
Minimum seats	Not verified	Not verified
Record limits	Free Suite, Starter Suite and Pro Suite: 10 GB data storage per org; Core: 10 GB per org plus 20 MB per user; Advanced and Max: 1 GB per user Order follows the six edition columns of the comparison table. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ	Extra file storage: €4.60 a month per 5 GB on paid editions, Extra data storage: €4 per 100 MB on Professional and above The billing period for extra data storage is not stated; accounts above 200 users pay €2 per 100 MB. Standard to Enterprise include 1 GB of file storage per organization and Ultimate 5 GB, plus storage per user licence. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits Free 5,000 records Standard 100,000 records Professional 10 GB of data storage, about 5 million records. Enterprise 10 GB of data storage, about 5 million records. Ultimate 10 GB of data storage, about 5 million records.
Pipelines	Core Advanced pipeline management and forecasting start at Core.	Multiple pipelines start at Standard; Free does not include them. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits
Roles and permissions	Not verified	Profiles and roles in every edition, Field-level security from Professional, Data sharing rules: 15 per module on Enterprise and 100 on Ultimate Team-user licences give non-sales staff only partial access to CRM data outside their own team modules. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits
Automation limits	Core: 500,000 Flex Credits per org a year; Advanced: 1 million; Max: 2.75 million Order follows the Core, Advanced and Max columns; the Max plan card also states 2.75M Flex Credits per org per year. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ Starter Suite Starter Suite includes built-in sales flows and lead routing. Pro Suite Flow Builder is limited to 5 flows per org.	Workflow rules in every edition, including Free; Automation email notifications a day: Free 50 per user licence (at most 150); Standard: 100 per licence (at most 5,000); Professional: 200 per licence (at most 10,000); Enterprise: 500 per licence (at most 25,000); Ultimate: 1,000 per licence (at most 50,000) For email notifications the per-licence or daily figure applies, whichever is lower. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits Professional 3 active Blueprints Enterprise 50 active Blueprints Ultimate 100 active Blueprints
Calling, SMS and email charges	Not verified	Standard Built-in calling to make, receive and log sales calls is listed from Standard.
Required add-ons	Agentforce for Sales starts at USD 125 per user a month. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ Pro Suite Web Services API access costs an extra USD 25 per user a month. Core AI can be added from Core upward.	Team-user licences have limited permissions and separate purchase terms. Verified Oct 11, 2026 · Zoho CRM: official product and plan documentation
Integrations	Gmail and Outlook email integration is listed in the edition comparison. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ Core Core includes APIs, opportunity scoring and conversation intelligence.	Telephony and PBX integrations include Ring.io, Amazon Connect, Zoho PhoneBridge and 106 others; the Free column lists none. Verified Oct 11, 2026 · Zoho CRM edition comparison (euros): prices, storage and feature limits Free 5,000 API credits a day per organization Standard 100,000 API credits a day per organization Professional 500,000 API credits a day per organization Enterprise 1,000,000 API credits a day per organization Ultimate Unlimited API credits a day per organization (2,000 per user licence).
Coverage note		For accounts with 1 to 200 users. Month-to-month billing per user. Local taxes such as VAT or GST are added. Zoho says there is no binding contract; plans can be changed at any time.