What the evidence answers

A reading of reviewed official documentation for Tray.ai and Zapier. It is not a hands-on test, a ranking or a recommendation of one product.

Price

  • Tray.ai Quote only
    • Pro: Vendor quotation required
    • Team: Vendor quotation required
    • Enterprise: Vendor quotation required
  • Zapier From $29.99/mo
    • Free: no subscription charge
    • Professional: $29.99 monthly
    • Professional: $239.88 annual ($19.99/mo equivalent)
    • Team: $103.50 monthly
    • Team: $828.00 annual ($69/mo equivalent)
    • Enterprise: Vendor quotation required

A complete like-for-like price comparison is not established; the next checks say what is missing.

Documented for both

Usage definition
Tray.ai Every step that runs is a task, including the webhook trigger; Loop and boolean steps count each time they run, once per list item, plus the loop's final check; Example: a webhook delivering 2 records through Clearbit, a loop, a boolean and Slack used 9 tasks in one run
Zapier Trigger steps, Filter and Paths steps, failed or halted actions and skipped steps use no tasks; Tables, Forms, Formatter, Delay, Looping, Sub-Zap, Digest, Zapier Manager and Storage steps use no tasks; Zapier Agents use a separate activity quota, not tasks; Example: a Zap with two actions that runs ten times uses 20 tasks
Included volume
Tray.ai Task volume is a contracted entitlement, shown as an allowance line in the usage dashboard.Pro: 3 workspaces; 7-day insights and 7-day log retentionTeam: 20 workspaces; 30-day insights; 7-day log retention that can be extendedEnterprise: Unlimited workspaces; 180-day insights
Zapier Task tiers from 100 to 2M tasks a month, plus a custom task limit.Free: 100 tasks per monthProfessional: The help center's billing example is a Professional 750 plan: 750 tasks a month, with up to 1,500 more on pay-per-task.
Premium integrations
Tray.ai 700+ connectors and connector development are included in all plans.
Zapier Premium apps are available only on paid plans.Free: Two-step Zaps only (a trigger and one action)Professional: Multi-step Zaps, Unlimited premium apps, Webhooks
AI charges
Tray.ai AI connectors convert input and output tokens into tasks at a token-to-task ratio set in your contract, available from support.
Zapier AI by Zapier steps and their tool calls use 1 task on standard models or with your own model provider (you also pay the provider), 3 tasks on advanced models and 5 on premium models.Agents Free: 400 agent activities per monthAgents Pro: 1,500 agent activities per month
Overage charges
Tray.ai Admins can cap monthly tasks per workspace, for example for sandbox or development workspaces; Retries are not charged
Zapier Tasks beyond the plan limit are charged separately through pay-per-task billing; Pay-per-task stops at three times the plan task limit; further runs are held until the billing cycle ends; Without pay-per-task, new Zap runs are held at the task limit until the billing cycle resets

Limits to check

  • Tray.ai Pro allows 3 workspaces, Team 20 and Enterprise unlimited; regional hosting, log streaming and on-premise connectivity are Enterprise features.
  • Zapier Every successful action uses its own task, so the monthly need is actions per run multiplied by runs per month.

Not verified yet

Every compared requirement has evidence for at least one.

Documented for one product only, shown in the table below: Tray.ai: hosting responsibility; Zapier: trigger polling.

Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.

Next steps

  • Request a written quote from Tray.ai for your seats, usage and term.
  • Ask Tray.ai about trigger polling; our sources do not establish it yet.
  • Ask Zapier about hosting responsibility; our sources do not establish it yet.
Documented scope and limits; unverified dimensions remain unknown.
RequirementTray.aiZapier
Pricing
From $29.99/mo

Compare all 6 plans

Who it is for
One governed platform (Tray iPaaS) for integration, automation, MCP services and AI agents, sold by quote.

Verified Oct 11, 2026 · Tray.ai iPaaS pricing page: plans, add-ons and FAQ

No-code automations that move data between 9,000+ apps to automate repetitive work.

A Zap consists of a trigger and one or more actions.

Verified Oct 11, 2026 · Zapier pricing page: plan comparison, FAQ and Agents plans

Coverage limits
Pro allows 3 workspaces, Team 20 and Enterprise unlimited; regional hosting, log streaming and on-premise connectivity are Enterprise features.

Verified Oct 11, 2026 · Tray.ai iPaaS pricing page: plans, add-ons and FAQ

Every successful action uses its own task, so the monthly need is actions per run multiplied by runs per month.

Failed actions do not count.

Verified Oct 11, 2026 · Zapier pricing page: plan comparison, FAQ and Agents plans

Usage definition
Every step that runs is a task, including the webhook trigger; Loop and boolean steps count each time they run, once per list item, plus the loop's final check; Example: a webhook delivering 2 records through Clearbit, a loop, a boolean and Slack used 9 tasks in one run

Tray describes a task as roughly one workflow step each time it runs; a connector that makes several API calls in one step counts once. Retries are not charged. Each Connectivity API Call Connector request is 1 task.

Verified Oct 11, 2026 · Tray.ai docs: usage and billing, what a task is

Trigger steps, Filter and Paths steps, failed or halted actions and skipped steps use no tasks; Tables, Forms, Formatter, Delay, Looping, Sub-Zap, Digest, Zapier Manager and Storage steps use no tasks; Zapier Agents use a separate activity quota, not tasks; Example: a Zap with two actions that runs ten times uses 20 tasks

A task is any successful action. Some steps cost more: each lead routed by Lead Router uses 5 tasks and each Zapier MCP tool call uses 2. Zaps, AI steps, code, MCP and the SDK share one task allowance per account.

Verified Oct 11, 2026 · Zapier help: how task usage is measured

Included volume
Task volume is a contracted entitlement, shown as an allowance line in the usage dashboard.

Verified Oct 11, 2026 · Tray.ai docs: usage and billing, what a task is

  • Pro 3 workspaces; 7-day insights and 7-day log retention
  • Team 20 workspaces; 30-day insights; 7-day log retention that can be extended
  • Enterprise Unlimited workspaces; 180-day insights
Task tiers from 100 to 2M tasks a month, plus a custom task limit.

The page does not print which tier each plan's starting price buys.

Verified Oct 11, 2026 · Zapier pricing page: plan comparison, FAQ and Agents plans

  • Free 100 tasks per month
  • Professional The help center's billing example is a Professional 750 plan: 750 tasks a month, with up to 1,500 more on pay-per-task.
Trigger pollingNot verified
Polling checks never use tasks; only successful actions do.

Verified Oct 11, 2026 · Zapier help: how task usage is measured

  • Free Every 15 minutes
  • Professional Every 2 minutes
  • Team Every minute
  • Enterprise Every minute
Premium integrations
700+ connectors and connector development are included in all plans.

Verified Oct 11, 2026 · Tray.ai iPaaS pricing page: plans, add-ons and FAQ

Premium apps are available only on paid plans.

Verified Oct 11, 2026 · Zapier pricing page: plan comparison, FAQ and Agents plans

  • Free Two-step Zaps only (a trigger and one action)
  • Professional Multi-step Zaps, Unlimited premium apps, Webhooks
Hosting responsibility
  • Enterprise Regional hosting, Advanced on-premise connectivity, SSO and HIPAA
Not verified
AI charges
AI connectors convert input and output tokens into tasks at a token-to-task ratio set in your contract, available from support.

Merlin Text Generation, Merlin Text Analysis and AI-Agent-Utils generate token usage; document processing (Merlin IDP) counts pages. Agent Development (Agent Gateway for MCP and Merlin Agent Builder) is an add-on.

Verified Oct 11, 2026 · Tray.ai docs: usage and billing, what a task is

AI by Zapier steps and their tool calls use 1 task on standard models or with your own model provider (you also pay the provider), 3 tasks on advanced models and 5 on premium models.

Tool calls are not available on the standard tier. Zapier MCP tool calls use 2 tasks each. Zapier says rates may change with notice.

Verified Oct 11, 2026 · Zapier task usage rates for steps, AI, code and MCP

  • Agents Free 400 agent activities per month
  • Agents Pro 1,500 agent activities per month
Overage charges
Admins can cap monthly tasks per workspace, for example for sandbox or development workspaces; Retries are not charged

Usage alerts go out at 80% and 100% of the task entitlement, which includes AI token tasks. No overage rate is published.

Verified Oct 11, 2026 · Tray.ai docs: usage and billing, what a task is

Tasks beyond the plan limit are charged separately through pay-per-task billing; Pay-per-task stops at three times the plan task limit; further runs are held until the billing cycle ends; Without pay-per-task, new Zap runs are held at the task limit until the billing cycle resets

Pay-per-task tasks cost more than plan tasks; the rate depends on plan and billing cycle and is shown only in account billing settings. It is on by default for accounts created after January 2024.

Verified Oct 11, 2026 · Zapier help: how task usage is measured

Coverage note

Agent activities are a separate quota from Zap tasks.

Choose two or three products.