Documentation-based comparison
Elastic Email versus Mailjet
Compare documented scope and conditions. Unknowns remain unknown; different billing units do not establish a cost winner.
What the evidence answers
A reading of reviewed official documentation for Elastic Email and Mailjet. It is not a hands-on test, a ranking or a recommendation of one product.
Price
- Elastic Email From $19/mo
- Free: no subscription charge
- Starter: $19.00 monthly
- Pro: $49.00 monthly
- Mailjet From $9/mo
- Free: no subscription charge
- Starter: $9.00 monthly
- Essential: $19.00 monthly
- Premium: $29.00 monthly
- Custom: Vendor quotation required
Both list prices on the same basis. Compare what each plan includes; the lower amount alone does not make the better choice.
Documented for both
- Sending volume
- Elastic Email Paid tiers run from 50,000 to 10,000,000 emails a month.Free: 3,000 emails per monthStarter: 50,000 emails per monthPro: 50,000 emails per month
- Mailjet Free: 6,000 emails per monthStarter: 8,000 emails per monthEssential: 15,000 emails per monthPremium: 15,000 emails per month
- Webhooks and events
- Elastic Email Webhooks can report sends, opens, clicks, bounces, unsubscribes and other email events.Pro: Webhooks included
- Mailjet APIs, SMTP relay and webhooks on Free and paid plans.
- Dedicated IP
- Elastic Email Starter: Private IP add-on: USD 40 a monthPro: Private IP add-on: USD 50 a month
- Mailjet Premium: available on request from the 100,000-send tier.Custom: One dedicated IP, with the option to buy more
- Support
- Elastic Email Free support by in-app messenger or email, with a response expected within 24 hours; a paid Dedicated Support add-on shortens response times.
- Mailjet Phone and chat support start from the 50k plans.Free: Online support in the first month onlyStarter: Online supportPremium: Priority support
- Overage charges
- Elastic Email No per-email overage: on reaching the sending limit the plan upgrades automatically if auto-increase is on, or you upgrade manually.
- Mailjet You can keep sending after the plan's emails run out; extra emails are billed per 1,000, at a price the page text does not show.
Limits to check
- Elastic Email Starter does not list webhooks, inbound email processing or sub-accounts; only Pro adds them.
- Mailjet Unused emails do not roll over; they expire at the end of each billing cycle.
Not verified yet
Every compared requirement has evidence for at least one.
Documented for one product only, shown in the table below: Elastic Email: sender domains and log retention.
Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.
Next steps
- Ask Mailjet about sender domains and log retention; our sources do not establish them yet.
| Requirement | Elastic Email | Mailjet |
|---|---|---|
| Pricing | From $19/mo | From $9/mo |
| Who it is for | Email API and SMTP relay for transactional emails, notifications and bulk sending from your own software. Verified Oct 11, 2026 · Elastic Email: official product and plan documentation | Email API, SMTP relay and webhooks, sold in plans that also cover marketing contacts and an email editor. Verified Oct 11, 2026 · Mailjet: official product and plan documentation |
| Coverage limits | Starter does not list webhooks, inbound email processing or sub-accounts; only Pro adds them. Verified Oct 11, 2026 · Elastic Email API pricing, plan table and FAQ | Unused emails do not roll over; they expire at the end of each billing cycle. Verified Oct 11, 2026 · Mailjet: official product and plan documentation |
| Sending volume | Paid tiers run from 50,000 to 10,000,000 emails a month. Verified Oct 11, 2026 · Elastic Email API pricing, plan table and FAQ
|
|
| Sender domains | Sending from your own domain with DNS validation, SPF and DKIM is listed in the plan table. No domain limit is stated. Verified Oct 11, 2026 · Elastic Email API pricing, plan table and FAQ | Not verified |
| Log retention |
| Not verified |
| Webhooks and events | Webhooks can report sends, opens, clicks, bounces, unsubscribes and other email events. Verified Oct 11, 2026 · Elastic Email: official product and plan documentation
| APIs, SMTP relay and webhooks on Free and paid plans. Verified Oct 11, 2026 · Mailjet: official product and plan documentation |
| Dedicated IP |
| Premium: available on request from the 100,000-send tier. Verified Oct 11, 2026 · Mailjet: official product and plan documentation
|
| Support | Free support by in-app messenger or email, with a response expected within 24 hours; a paid Dedicated Support add-on shortens response times. The add-on price is not shown. Verified Oct 11, 2026 · Elastic Email API pricing, plan table and FAQ | Phone and chat support start from the 50k plans. The page does not say which plan names qualify. Verified Oct 11, 2026 · Mailjet: official product and plan documentation
|
| Overage charges | No per-email overage: on reaching the sending limit the plan upgrades automatically if auto-increase is on, or you upgrade manually. With auto-increase, the higher price applies only for the rest of the subscription period. Verified Oct 11, 2026 · Elastic Email API pricing, plan table and FAQ | You can keep sending after the plan's emails run out; extra emails are billed per 1,000, at a price the page text does not show. Verified Oct 11, 2026 · Mailjet: official product and plan documentation |
| Coverage note | The table shows two prices for the two paid plans. At the price shown; larger tiers are selected on the slider. | No daily sending limit. |