Close versus Zoho CRM

Price

• Close From $19/mo per user
  • Solo: $19.00 monthly per seat
  • Solo: $108.00 annual per seat ($9/mo equivalent)
  • Essentials: $49.00 monthly per seat
  • Essentials: $420.00 annual per seat ($35/mo equivalent)
  • Growth: $109.00 monthly per seat
  • Growth: $1,188.00 annual per seat ($99/mo equivalent)
• Zoho CRM From €20/mo per user
  • Free: no subscription charge
  • Standard: €20.00 monthly per seat
  • Standard: €168.00 annual per seat (€14/mo equivalent)
  • Professional: €35.00 monthly per seat
  • Professional: €276.00 annual per seat (€23/mo equivalent)
  • Enterprise: €50.00 monthly per seat

These prices use different currencies. Read each with its own unit and conditions; they do not add up to one total or a cheaper product.

Documented for both

Seats

Close Paid plans charge per user.Solo: 1 user

Zoho CRM Free edition: up to 3 users.

Record limits

Close 250 custom fields on every plan.Solo: 10,000 leadsEssentials: Unlimited contacts and leads.

Zoho CRM Extra file storage: €4.60 a month per 5 GB on paid editions, Extra data storage: €4 per 100 MB on Professional and aboveFree: 5,000 recordsStandard: 100,000 recordsProfessional: 10 GB of data storage, about 5 million records.Enterprise: 10 GB of data storage, about 5 million records.Ultimate: 10 GB of data storage, about 5 million records.

Pipelines

Close Up to 300 opportunities per lead, tracked across multiple opportunity pipelines.Essentials: Essentials adds pipelines and team-level visibility.

Zoho CRM Multiple pipelines start at Standard; Free does not include them.

Roles and permissions

Close Every plan assigns users to four predefined roles; only Scale can create custom roles.

Zoho CRM Profiles and roles in every edition, Field-level security from Professional, Data sharing rules: 15 per module on Enterprise and 100 on Ultimate

Automation limits

Close Solo: No workflows; 500 AI credits per user a month.Essentials: No workflows; 1,000 AI credits per user in a shared pool, up to 10,000 a month.Growth: Automated workflows; 1,500 AI credits per user in a shared pool, up to 15,000 a month.Scale: 2,000 AI credits per user in a shared pool, up to 20,000 a month.

Zoho CRM Workflow rules in every edition, including Free; Automation email notifications a day: Free 50 per user licence (at most 150); Standard: 100 per licence (at most 5,000); Professional: 200 per licence (at most 10,000); Enterprise: 500 per licence (at most 25,000); Ultimate: 1,000 per licence (at most 50,000)Professional: 3 active BlueprintsEnterprise: 50 active BlueprintsUltimate: 100 active Blueprints

Calling, SMS and email charges

Close Call recordings kept 30 days on Solo and Essentials, 90 days on Growth, unlimited on Scale; Calling is charged by usage; the free trial includes USD 5 of calling and enrichment credits; SMS to US numbers requires A2P 10DLC registration; Rented phone lines from USD 1 per line a month, or bring your own lineGrowth: The power dialer starts at Growth.

Zoho CRM Standard: Built-in calling to make, receive and log sales calls is listed from Standard.

Add-ons

Close Call Assistant: USD 50 a month per organization plus USD 0.02 a minute, Extra organizations: USD 50 a month each; Growth and Scale include one free secondary organization

Zoho CRM Team-user licences have limited permissions and separate purchase terms.

Integrations

Close Over 100 apps integrate with Close, including Claude, ChatGPT, Zoom, Segment, Zapier and Calendly.Solo: 3 connected email accountsEssentials: 3 connected email accountsGrowth: 10 connected email accountsScale: 10 connected email accounts

Zoho CRM Telephony and PBX integrations include Ring.io, Amazon Connect, Zoho PhoneBridge and 106 others; the Free column lists none.Free: 5,000 API credits a day per organizationStandard: 100,000 API credits a day per organizationProfessional: 500,000 API credits a day per organizationEnterprise: 1,000,000 API credits a day per organizationUltimate: Unlimited API credits a day per organization (2,000 per user licence).

Limits to check

• Close Calling and SMS are charged by usage at cost on top of seats; most outbound calls cost about USD 0.02 a minute and numbers start at about USD 1 a month.
• Zoho CRM Free stores up to 5,000 records (10 MB) and Standard up to 100,000 records (200 MB).

Not verified yet

No reviewed evidence for either product on minimum seats.

Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.

Next steps

• Ask Close about minimum seats; our sources do not establish it yet.
• Ask Zoho CRM about minimum seats; our sources do not establish it yet.

• Close profile and plans · View Close pricing
• Zoho CRM profile and plans · View Zoho CRM pricing