Pipedrive versus Zoho CRM

Price

• Pipedrive From €168/yr per user
  • Lite: €168.00 annual per seat (€14/mo equivalent)
  • Growth: €468.00 annual per seat (€39/mo equivalent)
  • Premium: €708.00 annual per seat (€59/mo equivalent)
  • Ultimate: €948.00 annual per seat (€79/mo equivalent)
• Zoho CRM From €20/mo per user
  • Free: no subscription charge
  • Standard: €20.00 monthly per seat
  • Standard: €168.00 annual per seat (€14/mo equivalent)
  • Professional: €35.00 monthly per seat
  • Professional: €276.00 annual per seat (€23/mo equivalent)
  • Enterprise: €50.00 monthly per seat

Both list prices on the same basis. Compare what each plan includes; the lower amount alone does not make the better choice.

Documented for both

Seats

Pipedrive Every plan is priced per seat.

Zoho CRM Free edition: up to 3 users.

Record limits

Pipedrive Contacts have no usage limit.Lite: 2,500 leads and deals per seatGrowth: 5,000 leads and deals per seatPremium: 15,000 leads and deals per seatUltimate: 20,000 leads and deals per seat

Zoho CRM Extra file storage: €4.60 a month per 5 GB on paid editions, Extra data storage: €4 per 100 MB on Professional and aboveFree: 5,000 recordsStandard: 100,000 recordsProfessional: 10 GB of data storage, about 5 million records.Enterprise: 10 GB of data storage, about 5 million records.Ultimate: 10 GB of data storage, about 5 million records.

Pipelines

Pipedrive Lite: Pipeline management is included from Lite.

Zoho CRM Multiple pipelines start at Standard; Free does not include them.

Roles and permissions

Pipedrive Premium: 15 custom permission sets and 15 custom visibility groups per company.Ultimate: 25 custom permission sets and 25 custom visibility groups per company.

Zoho CRM Profiles and roles in every edition, Field-level security from Professional, Data sharing rules: 15 per module on Enterprise and 100 on Ultimate

Automation limits

Pipedrive Each automation path allows 10 actions and 10 delay steps (3 delays on Growth) and runs for at most 90 days.Growth: 50 automations per companyPremium: 150 automations per companyUltimate: 250 automations per company

Zoho CRM Workflow rules in every edition, including Free; Automation email notifications a day: Free 50 per user licence (at most 150); Standard: 100 per licence (at most 5,000); Professional: 200 per licence (at most 10,000); Enterprise: 500 per licence (at most 25,000); Ultimate: 1,000 per licence (at most 50,000)Professional: 3 active BlueprintsEnterprise: 50 active BlueprintsUltimate: 100 active Blueprints

Add-ons

Pipedrive LeadBooster from €32.50, Projects from €16, Campaigns from €13.33, Web Visitors from €41, Smart Docs from €32.50

Zoho CRM Team-user licences have limited permissions and separate purchase terms.

Integrations

Pipedrive More than 500 app integrations, including Zapier, Zoom and Lemlist.Growth: 1 synced email account per userPremium: 3 synced email accounts per userUltimate: 5 synced email accounts per user

Zoho CRM Telephony and PBX integrations include Ring.io, Amazon Connect, Zoho PhoneBridge and 106 others; the Free column lists none.Free: 5,000 API credits a day per organizationStandard: 100,000 API credits a day per organizationProfessional: 500,000 API credits a day per organizationEnterprise: 1,000,000 API credits a day per organizationUltimate: Unlimited API credits a day per organization (2,000 per user licence).

Limits to check

• Pipedrive At the leads-and-deals limit, deals created by automations, LeadBooster, the API or imports go to a waitlist instead of the account.
• Zoho CRM Free stores up to 5,000 records (10 MB) and Standard up to 100,000 records (200 MB).

Not verified yet

No reviewed evidence for either product on minimum seats.

Documented for one product only, shown in the table below: Zoho CRM: calling, SMS and email charges.

Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.

Next steps

• Ask Pipedrive about minimum seats and calling, SMS and email charges; our sources do not establish them yet.
• Ask Zoho CRM about minimum seats; our sources do not establish it yet.

• Pipedrive profile and plans · View Pipedrive pricing
• Zoho CRM profile and plans · View Zoho CRM pricing