HubSpot CRM versus Zoho CRM

Price

• HubSpot CRM From $20/mo per user
  • Free CRM: no subscription charge
  • Smart CRM Starter: $20.00 monthly per seat
  • Smart CRM Professional: $50.00 monthly per seat
  • Smart CRM Enterprise: $75.00 monthly per seat
  • Sales Hub Starter: $20.00 monthly per seat
  • Sales Hub Professional: $100.00 monthly per seat
• Zoho CRM From €20/mo per user
  • Free: no subscription charge
  • Standard: €20.00 monthly per seat
  • Standard: €168.00 annual per seat (€14/mo equivalent)
  • Professional: €35.00 monthly per seat
  • Professional: €276.00 annual per seat (€23/mo equivalent)
  • Enterprise: €50.00 monthly per seat

Both list prices on the same basis. Compare what each plan includes; the lower amount alone does not make the better choice.

Documented for both

Seats

HubSpot CRM Full Sales Hub Professional or Enterprise functionality requires a Sales Professional or Sales Enterprise Seat.Customer Platform Starter: 10 users

Zoho CRM Free edition: up to 3 users.

Record limits

HubSpot CRM Free CRM: 1,000 contacts

Zoho CRM Extra file storage: €4.60 a month per 5 GB on paid editions, Extra data storage: €4 per 100 MB on Professional and aboveFree: 5,000 recordsStandard: 100,000 recordsProfessional: 10 GB of data storage, about 5 million records.Enterprise: 10 GB of data storage, about 5 million records.Ultimate: 10 GB of data storage, about 5 million records.

Pipelines

HubSpot CRM Starter: 15 pipelines per account, Professional: 100 pipelines per account, Enterprise: 350 pipelines per accountFree CRM: One HubSpot-provided pipeline per object type.

Zoho CRM Multiple pipelines start at Standard; Free does not include them.

Roles and permissions

HubSpot CRM Starter and Professional use permission templates only; Enterprise can customize and save its own permission sets.

Zoho CRM Profiles and roles in every edition, Field-level security from Professional, Data sharing rules: 15 per module on Enterprise and 100 on Ultimate

Automation limits

HubSpot CRM Extra HubSpot Credits cost USD 0.01 each on Pay-as-You-Go, invoiced monthly in steps of 10 credits.Smart CRM Starter: 500 HubSpot Credits a monthSmart CRM Professional: 3,000 HubSpot Credits a monthSmart CRM Enterprise: 5,000 HubSpot Credits a monthSales Hub Starter: 500 HubSpot Credits a monthSales Hub Professional: 3,000 HubSpot Credits a monthSales Hub Enterprise: 5,000 HubSpot Credits a month

Zoho CRM Workflow rules in every edition, including Free; Automation email notifications a day: Free 50 per user licence (at most 150); Standard: 100 per licence (at most 5,000); Professional: 200 per licence (at most 10,000); Enterprise: 500 per licence (at most 25,000); Ultimate: 1,000 per licence (at most 50,000)Professional: 3 active BlueprintsEnterprise: 50 active BlueprintsUltimate: 100 active Blueprints

Calling, SMS and email charges

HubSpot CRM Sales Hub Starter: up to 500 calling minutes per account a month; Sales Hub Professional: up to 3,000 minutes; Sales Hub Enterprise: up to 12,000 minutes

Zoho CRM Standard: Built-in calling to make, receive and log sales calls is listed from Standard.

Add-ons

HubSpot CRM Sales Hub Professional: one-time onboarding fee of USD 1,500; Sales Hub Enterprise: one-time onboarding fee of USD 3,500

Zoho CRM Team-user licences have limited permissions and separate purchase terms.

Integrations

HubSpot CRM Over 2,000 apps connect to the free CRM through HubSpot-built and third-party integrations.Free CRM: Gmail, Outlook and Microsoft Exchange inbox integrations are included in the free tools.

Zoho CRM Telephony and PBX integrations include Ring.io, Amazon Connect, Zoho PhoneBridge and 106 others; the Free column lists none.Free: 5,000 API credits a day per organizationStandard: 100,000 API credits a day per organizationProfessional: 500,000 API credits a day per organizationEnterprise: 1,000,000 API credits a day per organizationUltimate: Unlimited API credits a day per organization (2,000 per user licence).

Limits to check

• HubSpot CRM Free accounts are limited to 1,000 contacts.
• Zoho CRM Free stores up to 5,000 records (10 MB) and Standard up to 100,000 records (200 MB).

Not verified yet

Every compared requirement has evidence for at least one.

Documented for one product only, shown in the table below: HubSpot CRM: minimum seats.

Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.

Next steps

• Ask Zoho CRM about minimum seats; our sources do not establish it yet.

• HubSpot CRM profile and plans · View HubSpot CRM pricing
• Zoho CRM profile and plans · View Zoho CRM pricing