Freshsales vs HubSpot CRM: pricing, capabilities and limits

What the evidence answers

A reading of reviewed official documentation for Freshsales and HubSpot CRM. It is not a hands-on test, a ranking or a recommendation of one product.

Price

Freshsales From $108/yr per user
- Growth: $108.00 annual per seat ($9/mo equivalent)
- Pro: $468.00 annual per seat ($39/mo equivalent)
- Enterprise: $708.00 annual per seat ($59/mo equivalent)
HubSpot CRM From $20/mo per user
- Free CRM: no subscription charge
- Smart CRM Starter: $20.00 monthly per seat
- Smart CRM Professional: $50.00 monthly per seat
- Smart CRM Enterprise: $75.00 monthly per seat
- Sales Hub Starter: $20.00 monthly per seat
- Sales Hub Professional: $100.00 monthly per seat

Both list prices on the same basis. Compare what each plan includes; the lower amount alone does not make the better choice.

Documented for both

Seats: Freshsales Paid pricing is per user.; HubSpot CRM Full Sales Hub Professional or Enterprise functionality requires a Sales Professional or Sales Enterprise Seat.Customer Platform Starter: 10 users
Pipelines: Freshsales Growth: Growth includes a kanban view.; HubSpot CRM Starter: 15 pipelines per account, Professional: 100 pipelines per account, Enterprise: 350 pipelines per accountFree CRM: One HubSpot-provided pipeline per object type.
Roles and permissions: Freshsales Enterprise: Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.; HubSpot CRM Starter and Professional use permission templates only; Enterprise can customize and save its own permission sets.
Automation limits: Freshsales Growth: Growth lists basic workflows.Pro: Pro adds sales sequences, contact scoring and territory management.; HubSpot CRM Extra HubSpot Credits cost USD 0.01 each on Pay-as-You-Go, invoiced monthly in steps of 10 credits.Smart CRM Starter: 500 HubSpot Credits a monthSmart CRM Professional: 3,000 HubSpot Credits a monthSmart CRM Enterprise: 5,000 HubSpot Credits a monthSales Hub Starter: 500 HubSpot Credits a monthSales Hub Professional: 3,000 HubSpot Credits a monthSales Hub Enterprise: 5,000 HubSpot Credits a month
Add-ons: Freshsales Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions; HubSpot CRM Sales Hub Professional: one-time onboarding fee of USD 1,500; Sales Hub Enterprise: one-time onboarding fee of USD 3,500
Integrations: Freshsales Built-in chat, email and phone tools; HubSpot CRM Over 2,000 apps connect to the free CRM through HubSpot-built and third-party integrations.Free CRM: Gmail, Outlook and Microsoft Exchange inbox integrations are included in the free tools.

Limits to check

Freshsales Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought.
HubSpot CRM Free accounts are limited to 1,000 contacts.

Not verified yet

Every compared requirement has evidence for at least one.

Documented for one product only, shown in the table below: HubSpot CRM: minimum seats, record limits and calling, SMS and email charges.

Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.

Next steps

Ask Freshsales about minimum seats, record limits and calling, SMS and email charges; our sources do not establish them yet.

Documented scope and limits; unverified dimensions remain unknown.
Requirement	Freshsales	HubSpot CRM
Pricing	From $108/yr per user Compare all 3 plans	From $20/mo per user Compare all 10 plans
Who it is for	Sales CRM with a kanban deal view, contact lifecycle stages and built-in chat, email and phone from the Growth plan. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Free CRM database for up to two users that underpins every HubSpot product; paid editions add features and higher limits. Verified Oct 11, 2026 · HubSpot Product & Services Catalog: seats, credits, pricing and limits
Coverage limits	Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Free accounts are limited to 1,000 contacts. Verified Oct 11, 2026 · HubSpot Product & Services Catalog: seats, credits, pricing and limits
Seats	Paid pricing is per user. Verified Oct 11, 2026 · Freshsales: official product and plan documentation	Full Sales Hub Professional or Enterprise functionality requires a Sales Professional or Sales Enterprise Seat. Verified Oct 11, 2026 · HubSpot Product & Services Catalog: seats, credits, pricing and limits Customer Platform Starter 10 users
Minimum seats	Not verified	No seat minimum for Sales Hub Starter, Professional or Enterprise for customers who joined after March 5, 2024. Existing customers stay on their earlier pricing model. Verified Oct 11, 2026 · HubSpot Product & Services Catalog: seats, credits, pricing and limits
Record limits	Not verified	Free CRM 1,000 contacts
Pipelines	Growth Growth includes a kanban view.	Starter: 15 pipelines per account, Professional: 100 pipelines per account, Enterprise: 350 pipelines per account Totals across all object types, in the Starter, Professional and Enterprise order of the catalog tables. Verified Oct 11, 2026 · HubSpot Product & Services Catalog: seats, credits, pricing and limits Free CRM One HubSpot-provided pipeline per object type.
Roles and permissions	Enterprise Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.	Starter and Professional use permission templates only; Enterprise can customize and save its own permission sets. Starter, Professional and Enterprise order of the Smart CRM table. Verified Oct 11, 2026 · HubSpot Product & Services Catalog: seats, credits, pricing and limits
Automation limits	Growth Growth lists basic workflows. Pro Pro adds sales sequences, contact scoring and territory management.	Extra HubSpot Credits cost USD 0.01 each on Pay-as-You-Go, invoiced monthly in steps of 10 credits. A capacity pack adds 1,000 credits a month for USD 10 for the rest of the term. Included credits reset monthly and do not roll over. Verified Oct 11, 2026 · HubSpot Product & Services Catalog: seats, credits, pricing and limits Smart CRM Starter 500 HubSpot Credits a month Smart CRM Professional 3,000 HubSpot Credits a month Smart CRM Enterprise 5,000 HubSpot Credits a month Sales Hub Starter 500 HubSpot Credits a month Sales Hub Professional 3,000 HubSpot Credits a month Sales Hub Enterprise 5,000 HubSpot Credits a month
Calling, SMS and email charges	Not verified	Sales Hub Starter: up to 500 calling minutes per account a month; Sales Hub Professional: up to 3,000 minutes; Sales Hub Enterprise: up to 12,000 minutes Calling is not supported in all countries; receiving calls needs a HubSpot-provided number. Verified Oct 11, 2026 · HubSpot Product & Services Catalog: seats, credits, pricing and limits
Add-ons	Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions Listed as available add-ons on every plan. A bot session is any unique end-user interaction with a bot; on chat, all of a day's interactions count as one session lasting up to 24 hours. Purchased sessions expire with the payment cycle. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Sales Hub Professional: one-time onboarding fee of USD 1,500; Sales Hub Enterprise: one-time onboarding fee of USD 3,500 Verified Oct 11, 2026 · HubSpot Product & Services Catalog: seats, credits, pricing and limits
Integrations	Built-in chat, email and phone tools Verified Oct 11, 2026 · Freshsales: official product and plan documentation	Over 2,000 apps connect to the free CRM through HubSpot-built and third-party integrations. Verified Oct 11, 2026 · HubSpot CRM: official product and plan documentation Free CRM Gmail, Outlook and Microsoft Exchange inbox integrations are included in the free tools.
Coverage note		"Starts at" price per seat a month; additional Core Seats cost the same. The catalog does not state whether this edition needs an annual commitment. Credits power AI agents and some automation; they reset monthly and unused credits do not roll over.