Documentation-based comparison
Freshsales versus Insightly
Compare documented scope and conditions. Unknowns remain unknown; different billing units do not establish a cost winner.
What the evidence answers
A reading of reviewed official documentation for Freshsales and Insightly. It is not a hands-on test, a ranking or a recommendation of one product.
Price
- Freshsales From $108/yr per user
- Growth: $108.00 annual per seat ($9/mo equivalent)
- Pro: $468.00 annual per seat ($39/mo equivalent)
- Enterprise: $708.00 annual per seat ($59/mo equivalent)
- Insightly From $348/yr per user
- Plus: $348.00 annual per seat ($29/mo equivalent)
- Professional: $588.00 annual per seat ($49/mo equivalent)
- Enterprise: $1,188.00 annual per seat ($99/mo equivalent)
Both list prices on the same basis. Compare what each plan includes; the lower amount alone does not make the better choice.
Documented for both
- Seats
- Freshsales Paid pricing is per user.
- Insightly CRM plans are priced per user and billed annually.
- Pipelines
- Freshsales Growth: Growth includes a kanban view.
- Insightly Custom pipelines can be set up per line of business and product attributes.
- Roles and permissions
- Freshsales Enterprise: Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.
- Insightly Plus: 2 configurable profiles/page layouts, Professional and Enterprise: unlimitedPlus: 2 role-based permission roles.
- Automation limits
- Freshsales Growth: Growth lists basic workflows.Pro: Pro adds sales sequences, contact scoring and territory management.
- Insightly Plus: no AI Copilot, Professional: 75 AI Copilot queries, Enterprise: 100 queriesProfessional: Workflow automation and lead assignment and routing start at Professional.
- Add-ons
- Freshsales Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions
- Insightly AppConnect integration starts at USD 249 a month, billed annually, for 25,000 tasks a month, plus a required USD 3,000 technical setup.
- Integrations
- Freshsales Built-in chat, email and phone tools
- Insightly Google and Microsoft 365 calendar and contact sync, and PandaDoc, QuickBooks and Xero integrations are listed in the CRM plan comparison.
Limits to check
- Freshsales Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought.
- Insightly Records are capped at 100,000 on Plus, 250,000 on Professional and 500,000 on Enterprise.
Not verified yet
No reviewed evidence for either product on minimum seats.
Documented for one product only, shown in the table below: Insightly: record limits and calling, SMS and email charges.
Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.
Next steps
- Ask Freshsales about minimum seats, record limits and calling, SMS and email charges; our sources do not establish them yet.
- Ask Insightly about minimum seats; our sources do not establish it yet.
| Requirement | Freshsales | Insightly |
|---|---|---|
| Pricing | From $108/yr per user | From $348/yr per user |
| Who it is for | Sales CRM with a kanban deal view, contact lifecycle stages and built-in chat, email and phone from the Growth plan. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ | CRM that moves won opportunities into post-sale project delivery while keeping the record data. Verified Oct 11, 2026 · Insightly pricing page, static text with plan comparison and AppConnect |
| Coverage limits | Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ | Records are capped at 100,000 on Plus, 250,000 on Professional and 500,000 on Enterprise. Verified Oct 11, 2026 · Insightly pricing page, static text with plan comparison and AppConnect |
| Seats | Paid pricing is per user. Verified Oct 11, 2026 · Freshsales: official product and plan documentation | CRM plans are priced per user and billed annually. Verified Oct 11, 2026 · Insightly CRM pricing cards, rendered (USD, billed annually) |
| Record limits | Not verified | Plus: 50 custom fields, Professional: 100, Enterprise: 200 Verified Oct 11, 2026 · Insightly pricing page, static text with plan comparison and AppConnect
|
| Pipelines |
| Custom pipelines can be set up per line of business and product attributes. Verified Oct 11, 2026 · Insightly pricing page, static text with plan comparison and AppConnect |
| Roles and permissions |
| Plus: 2 configurable profiles/page layouts, Professional and Enterprise: unlimited Verified Oct 11, 2026 · Insightly pricing page, static text with plan comparison and AppConnect
|
| Automation limits |
| Plus: no AI Copilot, Professional: 75 AI Copilot queries, Enterprise: 100 queries The period for the query allowance is not stated. Verified Oct 11, 2026 · Insightly pricing page, static text with plan comparison and AppConnect
|
| Calling, SMS and email charges | Not verified | Plus: 2,500 mass emails a day; Professional: 5,000; Enterprise: 10,000 Sending limit; no per-email charge is stated. Verified Oct 11, 2026 · Insightly pricing page, static text with plan comparison and AppConnect |
| Add-ons | Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions Listed as available add-ons on every plan. A bot session is any unique end-user interaction with a bot; on chat, all of a day's interactions count as one session lasting up to 24 hours. Purchased sessions expire with the payment cycle. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ | AppConnect integration starts at USD 249 a month, billed annually, for 25,000 tasks a month, plus a required USD 3,000 technical setup. Additional 25,000-task blocks cost USD 249 a month. Marketing automation and support and ticketing are also priced as separate products, or together with CRM and AppConnect as Insightly All-in-One. Verified Oct 11, 2026 · Insightly pricing page, static text with plan comparison and AppConnect |
| Integrations | Built-in chat, email and phone tools Verified Oct 11, 2026 · Freshsales: official product and plan documentation | Google and Microsoft 365 calendar and contact sync, and PandaDoc, QuickBooks and Xero integrations are listed in the CRM plan comparison. The comparison also lists REST API access. Verified Oct 11, 2026 · Insightly pricing page, static text with plan comparison and AppConnect |
1 requirement without reviewed evidence here
Not verified means the reviewed sources do not establish it; it does not mean a product lacks it or that it costs nothing.
- Minimum seats Freshsales: not verified · Insightly: not verified