Documentation-based comparison
Freshsales versus Salesmate
Compare documented scope and conditions. Unknowns remain unknown; different billing units do not establish a cost winner.
What the evidence answers
A reading of reviewed official documentation for Freshsales and Salesmate. It is not a hands-on test, a ranking or a recommendation of one product.
Price
- Freshsales From $108/yr per user
- Growth: $108.00 annual per seat ($9/mo equivalent)
- Pro: $468.00 annual per seat ($39/mo equivalent)
- Enterprise: $708.00 annual per seat ($59/mo equivalent)
- Salesmate From $29/mo per user
- Basic: $29.00 monthly per seat
- Basic: $276.00 annual per seat ($23/mo equivalent)
- Pro: $49.00 monthly per seat
- Pro: $468.00 annual per seat ($39/mo equivalent)
- Business: $79.00 monthly per seat
- Business: $756.00 annual per seat ($63/mo equivalent)
Both list prices on the same basis. Compare what each plan includes; the lower amount alone does not make the better choice.
Documented for both
- Seats
- Freshsales Paid pricing is per user.
- Salesmate Paid plans charge per user.
- Pipelines
- Freshsales Growth: Growth includes a kanban view.
- Salesmate Basic: Deal pipeline management is included from Basic.
- Roles and permissions
- Freshsales Enterprise: Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.
- Salesmate Basic: fixed security roles; Pro, Business and Enterprise: custom rolesPro: Pro adds field-based permissions and team management.
- Automation limits
- Freshsales Growth: Growth lists basic workflows.Pro: Pro adds sales sequences, contact scoring and territory management.
- Salesmate Pro: 5 sequences per user, Business: 10, Enterprise: 20Basic: 5,000 Smart Flow credits per user a monthPro: 10,000 Smart Flow credits per user a monthBusiness: 15,000 Smart Flow credits per user a monthEnterprise: 20,000 Smart Flow credits per user a month
- Add-ons
- Freshsales Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions
- Salesmate Calling and texting, extra Smart Flow credits, a dedicated IP address and AI agent credits are sold as add-ons.
- Integrations
- Freshsales Built-in chat, email and phone tools
- Salesmate Every plan includes the public REST APIs, mobile apps and a Chrome plugin.
Limits to check
- Freshsales Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought.
- Salesmate Basic automation is limited to 5,000 Smart Flow credits per user a month.
Not verified yet
No reviewed evidence for either product on minimum seats.
Documented for one product only, shown in the table below: Salesmate: record limits and calling, SMS and email charges.
Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.
Next steps
- Ask Freshsales about minimum seats, record limits and calling, SMS and email charges; our sources do not establish them yet.
- Ask Salesmate about minimum seats; our sources do not establish it yet.
| Requirement | Freshsales | Salesmate |
|---|---|---|
| Pricing | From $108/yr per user | From $29/mo per user |
| Who it is for | Sales CRM with a kanban deal view, contact lifecycle stages and built-in chat, email and phone from the Growth plan. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ | Sales CRM for startups and small businesses that need deal pipeline management across channels. Verified Oct 11, 2026 · Salesmate pricing page, default (annual) view with FAQ and add-ons |
| Coverage limits | Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ | Basic automation is limited to 5,000 Smart Flow credits per user a month. Verified Oct 11, 2026 · Salesmate plan comparison table |
| Seats | Paid pricing is per user. Verified Oct 11, 2026 · Freshsales: official product and plan documentation | Paid plans charge per user. Verified Oct 11, 2026 · Salesmate: official product and plan documentation |
| Record limits | Not verified | No record limit on any plan. Verified Oct 11, 2026 · Salesmate plan comparison table
|
| Pipelines |
|
|
| Roles and permissions |
| Basic: fixed security roles; Pro, Business and Enterprise: custom roles Verified Oct 11, 2026 · Salesmate plan comparison table
|
| Automation limits |
| Pro: 5 sequences per user, Business: 10, Enterprise: 20 Sequences start at Pro, so the three values are read as Pro, Business and Enterprise. Verified Oct 11, 2026 · Salesmate plan comparison table
|
| Calling, SMS and email charges | Not verified | US local number: USD 1.2650 a month, US toll-free number: USD 2.3651 a month, Incoming calls answered in the browser: USD 0.0138 a minute, Outgoing calls from a US number: USD 0.0199 a minute, Call recording: USD 0.0028 a minute Calling needs a purchased number plus call credits that can be topped up; the FAQ says numbers start at USD 1.1 a month. Missed calls and voicemail have their own small per-minute charges. Verified Oct 11, 2026 · Salesmate call rates for US numbers and minutes, rendered
|
| Add-ons | Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions Listed as available add-ons on every plan. A bot session is any unique end-user interaction with a bot; on chat, all of a day's interactions count as one session lasting up to 24 hours. Purchased sessions expire with the payment cycle. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ | Calling and texting, extra Smart Flow credits, a dedicated IP address and AI agent credits are sold as add-ons. No add-on prices are given on the pricing page. Verified Oct 11, 2026 · Salesmate pricing page, default (annual) view with FAQ and add-ons |
| Integrations | Built-in chat, email and phone tools Verified Oct 11, 2026 · Freshsales: official product and plan documentation | Every plan includes the public REST APIs, mobile apps and a Chrome plugin. Verified Oct 11, 2026 · Salesmate pricing page, default (annual) view with FAQ and add-ons |
| Coverage note | Shown after selecting "Billed Monthly". Fees are charged in advance for each monthly period and are non-refundable. 15-day free trial for as many users as needed. |
1 requirement without reviewed evidence here
Not verified means the reviewed sources do not establish it; it does not mean a product lacks it or that it costs nothing.
- Minimum seats Freshsales: not verified · Salesmate: not verified