Freshsales vs Salesforce: pricing, capabilities and limits

What the evidence answers

A reading of reviewed official documentation for Freshsales and Salesforce. It is not a hands-on test, a ranking or a recommendation of one product.

Price

Freshsales From $108/yr per user
- Growth: $108.00 annual per seat ($9/mo equivalent)
- Pro: $468.00 annual per seat ($39/mo equivalent)
- Enterprise: $708.00 annual per seat ($59/mo equivalent)
Salesforce From $25/mo per user
- Free Suite: no subscription charge
- Starter Suite: $25.00 monthly per seat
- Starter Suite: $300.00 annual per seat ($25/mo equivalent)
- Pro Suite: $1,200.00 annual per seat ($100/mo equivalent)
- Core: $2,340.00 annual per seat ($195/mo equivalent)
- Advanced: $4,740.00 annual per seat ($395/mo equivalent)

Both list prices on the same basis. Compare what each plan includes; the lower amount alone does not make the better choice.

Documented for both

Seats: Freshsales Paid pricing is per user.; Salesforce Priced per user per month for each user who needs access.
Pipelines: Freshsales Growth: Growth includes a kanban view.; Salesforce Core: Advanced pipeline management and forecasting start at Core.
Automation limits: Freshsales Growth: Growth lists basic workflows.Pro: Pro adds sales sequences, contact scoring and territory management.; Salesforce Core: 500,000 Flex Credits per org a year; Advanced: 1 million; Max: 2.75 millionStarter Suite: Starter Suite includes built-in sales flows and lead routing.Pro Suite: Flow Builder is limited to 5 flows per org.
Add-ons: Freshsales Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions; Salesforce Agentforce for Sales starts at USD 125 per user a month.Pro Suite: Web Services API access costs an extra USD 25 per user a month.Core: AI can be added from Core upward.
Integrations: Freshsales Built-in chat, email and phone tools; Salesforce Gmail and Outlook email integration is listed in the edition comparison.Core: Core includes APIs, opportunity scoring and conversation intelligence.

Limits to check

Freshsales Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought.
Salesforce Most Salesforce products use annual contracts, and terms vary by agreement with sales.

Not verified yet

No reviewed evidence for either product on minimum seats and calling, SMS and email charges.

Documented for one product only, shown in the table below: Freshsales: roles and permissions; Salesforce: record limits.

Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.

Next steps

Ask Freshsales about minimum seats, calling, SMS and email charges and record limits; our sources do not establish them yet.
Ask Salesforce about minimum seats, calling, SMS and email charges and roles and permissions; our sources do not establish them yet.

Documented scope and limits; unverified dimensions remain unknown.
Requirement	Freshsales	Salesforce
Pricing	From $108/yr per user Compare all 3 plans	From $25/mo per user Compare all 6 plans
Who it is for	Sales CRM with a kanban deal view, contact lifecycle stages and built-in chat, email and phone from the Growth plan. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Sales CRM sold in five paid editions, from Starter Suite to Max, each adding AI, automation, integration and customization. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ
Coverage limits	Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Most Salesforce products use annual contracts, and terms vary by agreement with sales. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ
Seats	Paid pricing is per user. Verified Oct 11, 2026 · Freshsales: official product and plan documentation	Priced per user per month for each user who needs access. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ
Record limits	Not verified	Free Suite, Starter Suite and Pro Suite: 10 GB data storage per org; Core: 10 GB per org plus 20 MB per user; Advanced and Max: 1 GB per user Order follows the six edition columns of the comparison table. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ
Pipelines	Growth Growth includes a kanban view.	Core Advanced pipeline management and forecasting start at Core.
Roles and permissions	Enterprise Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.	Not verified
Automation limits	Growth Growth lists basic workflows. Pro Pro adds sales sequences, contact scoring and territory management.	Core: 500,000 Flex Credits per org a year; Advanced: 1 million; Max: 2.75 million Order follows the Core, Advanced and Max columns; the Max plan card also states 2.75M Flex Credits per org per year. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ Starter Suite Starter Suite includes built-in sales flows and lead routing. Pro Suite Flow Builder is limited to 5 flows per org.
Add-ons	Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions Listed as available add-ons on every plan. A bot session is any unique end-user interaction with a bot; on chat, all of a day's interactions count as one session lasting up to 24 hours. Purchased sessions expire with the payment cycle. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Agentforce for Sales starts at USD 125 per user a month. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ Pro Suite Web Services API access costs an extra USD 25 per user a month. Core AI can be added from Core upward.
Integrations	Built-in chat, email and phone tools Verified Oct 11, 2026 · Freshsales: official product and plan documentation	Gmail and Outlook email integration is listed in the edition comparison. Verified Oct 11, 2026 · Salesforce Sales Cloud pricing page, static text with edition table and FAQ Core Core includes APIs, opportunity scoring and conversation intelligence.

2 requirements without reviewed evidence here

Not verified means the reviewed sources do not establish it; it does not mean a product lacks it or that it costs nothing.

Minimum seats Freshsales: not verified · Salesforce: not verified
Calling, SMS and email charges Freshsales: not verified · Salesforce: not verified