Freshsales vs monday CRM: pricing, capabilities and limits

What the evidence answers

A reading of reviewed official documentation for Freshsales and monday CRM. It is not a hands-on test, a ranking or a recommendation of one product.

Price

Freshsales From $108/yr per user
- Growth: $108.00 annual per seat ($9/mo equivalent)
- Pro: $468.00 annual per seat ($39/mo equivalent)
- Enterprise: $708.00 annual per seat ($59/mo equivalent)
monday CRM From €18/mo per user
- Basic: €18.00 monthly per seat
- Basic: €144.00 annual per seat (€12/mo equivalent)
- Standard: €25.00 monthly per seat
- Standard: €204.00 annual per seat (€17/mo equivalent)
- Pro: €41.00 monthly per seat
- Pro: €336.00 annual per seat (€28/mo equivalent)

These prices use different currencies and different billing periods. Read each with its own unit and conditions; they do not add up to one total or a cheaper product.

Documented for both

Seats: Freshsales Paid pricing is per user.; monday CRM Price depends on the plan and the number of users.
Pipelines: Freshsales Growth: Growth includes a kanban view.; monday CRM Basic: 1 workspace and up to 5 columns per board.Standard: 3 workspaces and up to 15 columns per board.Pro: 15 workspaces and up to 75 columns per board.
Roles and permissions: Freshsales Enterprise: Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.; monday CRM Ultimate: Advanced permissions are listed on Ultimate.
Automation limits: Freshsales Growth: Growth lists basic workflows.Pro: Pro adds sales sequences, contact scoring and territory management.; monday CRM Standard: 250 custom automations a monthPro: 25,000 custom automations a monthUltimate: Enterprise-scale automations.
Integrations: Freshsales Built-in chat, email and phone tools; monday CRM Ultimate: 25,000 API calls a day

Limits to check

Freshsales Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought.
monday CRM Basic holds up to 1,000 active contacts and deals; Standard raises this to 10,000.

Not verified yet

Every compared requirement has evidence for at least one.

Documented for one product only, shown in the table below: Freshsales: add-ons; monday CRM: minimum seats, record limits and calling, SMS and email charges.

Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.

Next steps

Ask Freshsales about minimum seats, record limits and calling, SMS and email charges; our sources do not establish them yet.
Ask monday CRM about add-ons; our sources do not establish it yet.

Documented scope and limits; unverified dimensions remain unknown.
Requirement	Freshsales	monday CRM
Pricing	From $108/yr per user Compare all 3 plans	From €18/mo per user Compare all 4 plans
Who it is for	Sales CRM with a kanban deal view, contact lifecycle stages and built-in chat, email and phone from the Growth plan. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	CRM for organizing a team's leads, contacts and deals. Verified Oct 11, 2026 · monday CRM pricing page, rendered in euros (yearly view, 10 seats) with FAQ
Coverage limits	Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Basic holds up to 1,000 active contacts and deals; Standard raises this to 10,000. Verified Oct 11, 2026 · monday CRM pricing page, rendered in euros (yearly view, 10 seats) with FAQ
Seats	Paid pricing is per user. Verified Oct 11, 2026 · Freshsales: official product and plan documentation	Price depends on the plan and the number of users. Verified Oct 11, 2026 · monday CRM pricing page, rendered in euros (yearly view, 10 seats) with FAQ
Minimum seats	Not verified	3 seats Teams of more than 40 users are quoted by sales. Verified Oct 11, 2026 · monday CRM pricing page, rendered in euros (yearly view, 10 seats) with FAQ
Record limits	Not verified	Basic 1,000 active contacts and deals Standard 10,000 active contacts and deals Pro 100,000 active contacts and deals Ultimate Unlimited contacts and deals.
Pipelines	Growth Growth includes a kanban view.	Basic 1 workspace and up to 5 columns per board. Standard 3 workspaces and up to 15 columns per board. Pro 15 workspaces and up to 75 columns per board.
Roles and permissions	Enterprise Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.	Ultimate Advanced permissions are listed on Ultimate.
Automation limits	Growth Growth lists basic workflows. Pro Pro adds sales sequences, contact scoring and territory management.	Standard 250 custom automations a month Pro 25,000 custom automations a month Ultimate Enterprise-scale automations.
Calling, SMS and email charges	Not verified	Pro Mass emails and email sequences start at Pro.
Add-ons	Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions Listed as available add-ons on every plan. A bot session is any unique end-user interaction with a bot; on chat, all of a day's interactions count as one session lasting up to 24 hours. Purchased sessions expire with the payment cycle. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Not verified
Integrations	Built-in chat, email and phone tools Verified Oct 11, 2026 · Freshsales: official product and plan documentation	Ultimate 25,000 API calls a day
Coverage note		Month-to-month billing per seat, shown for a 10-seat selection; plans start from 3 seats. Monthly plans are not discounted. Prices exclude tax. 14-day free trial. monday CRM tracks deals on boards; the page states workspace and board-column limits rather than a number of pipelines.