Close vs Freshsales: pricing, capabilities and limits

What the evidence answers

A reading of reviewed official documentation for Close and Freshsales. It is not a hands-on test, a ranking or a recommendation of one product.

Price

Close From $19/mo per user
- Solo: $19.00 monthly per seat
- Solo: $108.00 annual per seat ($9/mo equivalent)
- Essentials: $49.00 monthly per seat
- Essentials: $420.00 annual per seat ($35/mo equivalent)
- Growth: $109.00 monthly per seat
- Growth: $1,188.00 annual per seat ($99/mo equivalent)
Freshsales From $108/yr per user
- Growth: $108.00 annual per seat ($9/mo equivalent)
- Pro: $468.00 annual per seat ($39/mo equivalent)
- Enterprise: $708.00 annual per seat ($59/mo equivalent)

Both list prices on the same basis. Compare what each plan includes; the lower amount alone does not make the better choice.

Documented for both

Seats: Close Paid plans charge per user.Solo: 1 user; Freshsales Paid pricing is per user.
Pipelines: Close Up to 300 opportunities per lead, tracked across multiple opportunity pipelines.Essentials: Essentials adds pipelines and team-level visibility.; Freshsales Growth: Growth includes a kanban view.
Roles and permissions: Close Every plan assigns users to four predefined roles; only Scale can create custom roles.; Freshsales Enterprise: Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.
Automation limits: Close Solo: No workflows; 500 AI credits per user a month.Essentials: No workflows; 1,000 AI credits per user in a shared pool, up to 10,000 a month.Growth: Automated workflows; 1,500 AI credits per user in a shared pool, up to 15,000 a month.Scale: 2,000 AI credits per user in a shared pool, up to 20,000 a month.; Freshsales Growth: Growth lists basic workflows.Pro: Pro adds sales sequences, contact scoring and territory management.
Add-ons: Close Call Assistant: USD 50 a month per organization plus USD 0.02 a minute, Extra organizations: USD 50 a month each; Growth and Scale include one free secondary organization; Freshsales Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions
Integrations: Close Over 100 apps integrate with Close, including Claude, ChatGPT, Zoom, Segment, Zapier and Calendly.Solo: 3 connected email accountsEssentials: 3 connected email accountsGrowth: 10 connected email accountsScale: 10 connected email accounts; Freshsales Built-in chat, email and phone tools

Limits to check

Close Calling and SMS are charged by usage at cost on top of seats; most outbound calls cost about USD 0.02 a minute and numbers start at about USD 1 a month.
Freshsales Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought.

Not verified yet

No reviewed evidence for either product on minimum seats.

Documented for one product only, shown in the table below: Close: record limits and calling, SMS and email charges.

Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.

Next steps

Ask Close about minimum seats; our sources do not establish it yet.
Ask Freshsales about minimum seats, record limits and calling, SMS and email charges; our sources do not establish them yet.

Documented scope and limits; unverified dimensions remain unknown.
Requirement	Close	Freshsales
Pricing	From $19/mo per user Compare all 4 plans	From $108/yr per user Compare all 3 plans
Who it is for	Sales CRM with built-in calling, email, SMS and workflows, plus an AI sales agent. Verified Oct 11, 2026 · Close pricing page with plan comparison, usage charges and FAQ	Sales CRM with a kanban deal view, contact lifecycle stages and built-in chat, email and phone from the Growth plan. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ
Coverage limits	Calling and SMS are charged by usage at cost on top of seats; most outbound calls cost about USD 0.02 a minute and numbers start at about USD 1 a month. Verified Oct 11, 2026 · Close pricing page with plan comparison, usage charges and FAQ	Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ
Seats	Paid plans charge per user. Verified Oct 11, 2026 · Close: official product and plan documentation Solo 1 user	Paid pricing is per user. Verified Oct 11, 2026 · Freshsales: official product and plan documentation
Record limits	250 custom fields on every plan. Verified Oct 11, 2026 · Close pricing page with plan comparison, usage charges and FAQ Solo 10,000 leads Essentials Unlimited contacts and leads.	Not verified
Pipelines	Up to 300 opportunities per lead, tracked across multiple opportunity pipelines. Verified Oct 11, 2026 · Close pricing page with plan comparison, usage charges and FAQ Essentials Essentials adds pipelines and team-level visibility.	Growth Growth includes a kanban view.
Roles and permissions	Every plan assigns users to four predefined roles; only Scale can create custom roles. Verified Oct 11, 2026 · Close pricing page with plan comparison, usage charges and FAQ	Enterprise Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.
Automation limits	Solo No workflows; 500 AI credits per user a month. Essentials No workflows; 1,000 AI credits per user in a shared pool, up to 10,000 a month. Growth Automated workflows; 1,500 AI credits per user in a shared pool, up to 15,000 a month. Scale 2,000 AI credits per user in a shared pool, up to 20,000 a month.	Growth Growth lists basic workflows. Pro Pro adds sales sequences, contact scoring and territory management.
Calling, SMS and email charges	Call recordings kept 30 days on Solo and Essentials, 90 days on Growth, unlimited on Scale; Calling is charged by usage; the free trial includes USD 5 of calling and enrichment credits; SMS to US numbers requires A2P 10DLC registration; Rented phone lines from USD 1 per line a month, or bring your own line Verified Oct 11, 2026 · Close pricing page with plan comparison, usage charges and FAQ Growth The power dialer starts at Growth.	Not verified
Add-ons	Call Assistant: USD 50 a month per organization plus USD 0.02 a minute, Extra organizations: USD 50 a month each; Growth and Scale include one free secondary organization Call Assistant records, summarizes and transcribes calls. Verified Oct 11, 2026 · Close pricing page with plan comparison, usage charges and FAQ	Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions Listed as available add-ons on every plan. A bot session is any unique end-user interaction with a bot; on chat, all of a day's interactions count as one session lasting up to 24 hours. Purchased sessions expire with the payment cycle. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ
Integrations	Over 100 apps integrate with Close, including Claude, ChatGPT, Zoom, Segment, Zapier and Calendly. Zapier connects 2,000+ further apps. API access uses API keys or OAuth, with an event log. Verified Oct 11, 2026 · Close pricing page with plan comparison, usage charges and FAQ Solo 3 connected email accounts Essentials 3 connected email accounts Growth 10 connected email accounts Scale 10 connected email accounts	Built-in chat, email and phone tools Verified Oct 11, 2026 · Freshsales: official product and plan documentation
Coverage note	Monthly billing per user; can be upgraded, downgraded or cancelled at any time. 30-day money-back guarantee; 14-day free trial without a credit card. Credits refresh monthly with no rollover; additional credits can be bought.

1 requirement without reviewed evidence here

Not verified means the reviewed sources do not establish it; it does not mean a product lacks it or that it costs nothing.

Minimum seats Close: not verified · Freshsales: not verified