Freshsales vs Pipedrive: pricing, capabilities and limits

What the evidence answers

A reading of reviewed official documentation for Freshsales and Pipedrive. It is not a hands-on test, a ranking or a recommendation of one product.

Price

Freshsales From $108/yr per user
- Growth: $108.00 annual per seat ($9/mo equivalent)
- Pro: $468.00 annual per seat ($39/mo equivalent)
- Enterprise: $708.00 annual per seat ($59/mo equivalent)
Pipedrive From €168/yr per user
- Lite: €168.00 annual per seat (€14/mo equivalent)
- Growth: €468.00 annual per seat (€39/mo equivalent)
- Premium: €708.00 annual per seat (€59/mo equivalent)
- Ultimate: €948.00 annual per seat (€79/mo equivalent)

These prices use different currencies. Read each with its own unit and conditions; they do not add up to one total or a cheaper product.

Documented for both

Seats: Freshsales Paid pricing is per user.; Pipedrive Every plan is priced per seat.
Pipelines: Freshsales Growth: Growth includes a kanban view.; Pipedrive Lite: Pipeline management is included from Lite.
Roles and permissions: Freshsales Enterprise: Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.; Pipedrive Premium: 15 custom permission sets and 15 custom visibility groups per company.Ultimate: 25 custom permission sets and 25 custom visibility groups per company.
Automation limits: Freshsales Growth: Growth lists basic workflows.Pro: Pro adds sales sequences, contact scoring and territory management.; Pipedrive Each automation path allows 10 actions and 10 delay steps (3 delays on Growth) and runs for at most 90 days.Growth: 50 automations per companyPremium: 150 automations per companyUltimate: 250 automations per company
Add-ons: Freshsales Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions; Pipedrive LeadBooster from €32.50, Projects from €16, Campaigns from €13.33, Web Visitors from €41, Smart Docs from €32.50
Integrations: Freshsales Built-in chat, email and phone tools; Pipedrive More than 500 app integrations, including Zapier, Zoom and Lemlist.Growth: 1 synced email account per userPremium: 3 synced email accounts per userUltimate: 5 synced email accounts per user

Limits to check

Freshsales Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought.
Pipedrive At the leads-and-deals limit, deals created by automations, LeadBooster, the API or imports go to a waitlist instead of the account.

Not verified yet

No reviewed evidence for either product on minimum seats and calling, SMS and email charges.

Documented for one product only, shown in the table below: Pipedrive: record limits.

Not verified means our reviewed sources do not establish it. It does not mean a product lacks the capability or that it costs nothing.

Next steps

Ask Freshsales about minimum seats, calling, SMS and email charges and record limits; our sources do not establish them yet.
Ask Pipedrive about minimum seats and calling, SMS and email charges; our sources do not establish them yet.

Documented scope and limits; unverified dimensions remain unknown.
Requirement	Freshsales	Pipedrive
Pricing	From $108/yr per user Compare all 3 plans	From €168/yr per user Compare all 4 plans
Who it is for	Sales CRM with a kanban deal view, contact lifecycle stages and built-in chat, email and phone from the Growth plan. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	Sales CRM for managing leads, deals, contacts and calendar events in pipelines. Verified Oct 11, 2026 · Pipedrive pricing page (euros, annual view) with add-ons and VAT note
Coverage limits	Paid plans include 500 AI agent sessions once per account; after that, sessions must be bought. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	At the leads-and-deals limit, deals created by automations, LeadBooster, the API or imports go to a waitlist instead of the account. Manual additions are blocked until space is freed, a top-up is bought or the plan is upgraded; automatically created leads are discarded. Verified Oct 11, 2026 · Pipedrive knowledge base: usage limits per plan
Seats	Paid pricing is per user. Verified Oct 11, 2026 · Freshsales: official product and plan documentation	Every plan is priced per seat. Verified Oct 11, 2026 · Pipedrive pricing page (euros, annual view) with add-ons and VAT note
Record limits	Not verified	Contacts have no usage limit. Contact-sync providers such as Google Contacts may impose their own limits. Verified Oct 11, 2026 · Pipedrive knowledge base: usage limits per plan Lite 2,500 leads and deals per seat Growth 5,000 leads and deals per seat Premium 15,000 leads and deals per seat Ultimate 20,000 leads and deals per seat
Pipelines	Growth Growth includes a kanban view.	Lite Pipeline management is included from Lite.
Roles and permissions	Enterprise Enterprise adds field-level permissions, custom modules, a sandbox and audit logs.	Premium 15 custom permission sets and 15 custom visibility groups per company. Ultimate 25 custom permission sets and 25 custom visibility groups per company.
Automation limits	Growth Growth lists basic workflows. Pro Pro adds sales sequences, contact scoring and territory management.	Each automation path allows 10 actions and 10 delay steps (3 delays on Growth) and runs for at most 90 days. Verified Oct 11, 2026 · Pipedrive knowledge base: usage limits per plan Growth 50 automations per company Premium 150 automations per company Ultimate 250 automations per company
Add-ons	Branded documents: USD 19 per user a month, Freddy AI Agent: USD 49 per 100 sessions Listed as available add-ons on every plan. A bot session is any unique end-user interaction with a bot; on chat, all of a day's interactions count as one session lasting up to 24 hours. Purchased sessions expire with the payment cycle. Verified Oct 11, 2026 · Freshsales pricing page (annual view) with add-ons and FAQ	LeadBooster from €32.50, Projects from €16, Campaigns from €13.33, Web Visitors from €41, Smart Docs from €32.50 Starting prices only; the billing period and unit are not stated. Premium already lists LeadBooster lead generation and routing. Verified Oct 11, 2026 · Pipedrive pricing page (euros, annual view) with add-ons and VAT note
Integrations	Built-in chat, email and phone tools Verified Oct 11, 2026 · Freshsales: official product and plan documentation	More than 500 app integrations, including Zapier, Zoom and Lemlist. Verified Oct 11, 2026 · Pipedrive pricing page (euros, annual view) with add-ons and VAT note Growth 1 synced email account per user Premium 3 synced email accounts per user Ultimate 5 synced email accounts per user
Coverage note		Leads and deals are counted together; no company can exceed 300,000.

2 requirements without reviewed evidence here

Not verified means the reviewed sources do not establish it; it does not mean a product lacks it or that it costs nothing.

Minimum seats Freshsales: not verified · Pipedrive: not verified
Calling, SMS and email charges Freshsales: not verified · Pipedrive: not verified